After COVID-19: Accelerate your Company's recovery using RPA (Part 2)
Continued from Part 1
3. Get your productivity back to normal
- Productivity has also taken a hit while employees work from home. Time is now spent with the family, juggling the kids, mealtimes, playtime, distance learning and much more. People are overwhelmed.
- RPA solution providers can bring your business back to good health and renew productivity levels, faster. Programmed RPA bots can assist your human workers to easily plough through banal and repetitive tasks, leading to a reduction in tedium and an increase in feeling valued.
- In addition, process automation can dramatically increase productivity by transforming complex rule-based processes into automated task flows that deliver specific outcomes.
4. Provide better customer service
- People are faced with more service challenges than before COVID-19, while stuck working at home. The first hurdle for you to overcome is to be able serve these customers in an improved manner. Your remote employees need to resolve customer queries whilst filling forms and accessing relevant information.
- With RPA bots in action, employees deliver a higher quality human interaction while the bots fill forms, extract data points, and deliver contextual information to your team when it's needed.
- Introducing RPA and freeing up employee time will also enable and encourage them to innovate and bring new, creative ideas to better serve their customers. Bots can access terminals, applications and data stores to process information far more quickly and in a precise and accurate manner.
5. Get started with digital transformation
- The single greatest advantage of introducing RPA in your business would be that you now have the tools to get started on your digital transformation journey.
- Embracing the idea of becoming a digital organisation is no longer a choice – it’s a necessity. You need to work out how you can digitise your daily operations so that you can become more efficient, cut away your excess cost, and provide an enhanced customer experience.
- On top of all that, you are going to need employees who can manage these "Digital Workers". RPA is also an opportunity for your staff to quickly upskill during the time of crisis so that they remain relevant in your business and any others they may choose to move to.
Revive your lost revenue streams with RPA
Robotic Process Automation is not only a tool for digital transformation and helping you to emerge successful from your crisis mode – it is also a key method to recover revenues lost during the pandemic.
You don’t have to spend time and money recruiting replacement employees. You can re-build your own workforce of RPA bots who can easily deliver consistently better results than human personnel. They never get sick, they never complain and they never commit fraud.
Be conscious, however, that you always need to account for the human factor when it comes to an RPA implementation. You are going to need a skilled, adaptable workforce who can monitor and manage the performance and actions of your digital workforce.
While the demand for your products and services starts to rise again, you are going to need to focus more on your customers and their experience, rather than your processes. RPA is an essential toolset to help you to work seamlessly at the back-end so that you can serve customers amazingly at the front-end.